If you encounter an error message on your Peloton, it is usually resolvable by shutting down your Peloton completely and restarting it.
In most cases, you will see a gray or yellow pill on your touchscreen. If powering down your Peloton does not resolve the issue, please tap on the pill 7 times and take note of the code. Please reach out to our Member Support Team with the code for further assistance.
You can reach Member Support by email at support@onepeloton.com or by phone at (866) 679-9129. Our Team is available 9am-7pm ET Monday-Friday and 9am-6:30pm ET Saturday-Sunday.
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