Harrison Xia Xiao
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Recent activity by Harrison Xia Xiao-
Apparel Account
Creating your own personal account on apparel.onepeloton.com allows you to enjoy these online features: Expedited checkout for convenient shopping. Store and edit shipping and billing addresses. A...
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Updating or Cancelling Apparel Orders
When placing orders on our Apparel site, please make sure that all items and sizes are correct before submitting your order. In order to limit warehouse discrepancies and ensure shipments are made ...
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Self-Service Cancellation
You may cancel your order at any time prior to delivery. If you wish to cancel, you can do so online via the order status page. To reach your order status page, please check your order confirmation...
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Home Trial Program
In locations where there is a reduced risk of infection of COVID-19, we have resumed repairs or service appointments that require our teams to enter a home or residence beyond the threshold. Bike s...
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Apparel Return Policy
Apparel Returns Any items purchased online or in-store excluding final sale items may be returned for a full refund within 30 days of the original purchase date. Due to how quickly Peloton Apparel ...
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Self-Service Scheduling
Scheduling Self-Service Scheduling is available for most orders. If your order is eligible to schedule online you will receive an email from us containing a unique link to schedule your delivery. ...
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Self-Service Rescheduling
Rescheduling If you need to reschedule your upcoming appointment you may be able to use the same unique link that was used to initially schedule your appointment. If you do not see the option to re...
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Property Damage
In the event that your property has been damaged while accepting the delivery of your Peloton Bike or Tread, please contact Support with: A description of the damage(s) A picture of the damage(s) ...
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Peloton's Coronavirus Prevention Measures
At Peloton, we care deeply about our community, and the COVID-19 pandemic has impacted not only our own team and Members but also the global community at large. As we all continue to grapple with t...
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Out Of Warranty Repairs
If your Peloton Bike or Tread is out of warranty, you will be responsible for all costs of repair. The cost of repairs will include: All parts and labor for covered repairs on the Peloton Bike/Tr...