Harrison Xia Xiao
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Recent activity by Harrison Xia Xiao-
Out Of Area Bike and Tread Policy
If you are currently living in an area that is outside of our coverage area, we will not be able to deliver a Bike or Tread to your location. To verify that you live in a serviceable area, please...
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Giving The Gift Of Peloton
This year, Peloton is providing you with the option to select your purchase as a gift for the holidays! To do this, simply check the "This order is a gift" box before entering your payment method a...
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Delivery Reschedule FAQs
Please refer to the following frequently asked questions regarding Peloton delivery reschedules. Why was my delivery rescheduled? While we always aim to avoid rescheduling deliveries, it can happen...
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Apparel Shipping & Payment Options
The following are the terms and conditions that constitute our Apparel Shipping Policy. Shipment Processing Time All orders are processed within 2-5 business days. Orders are not shipped or deliver...
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COVID-19 Bike and Tread Delivery Status
COVID-19 Bike Delivery StatusCOVID-19 Tread Delivery Status COVID-19 Bike Delivery Status Why are we changing our delivery process? We are implementing a new delivery format where we will fully as...
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Tread Unexpectedly Stops
There are three main reasons for the Peloton Tread to stop unexpectedly: the power cord is disconnected, the installation does not meet electrical power requirements, or the safety key is disconnec...
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Peloton Error Pill
If you encounter an error message on your Peloton, it is usually resolvable by shutting down your Peloton completely and restarting it. In most cases, you will see a gray or yellow pill on your tou...
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Hearing Noise From My Peloton Tread
While there is a level of noise that emits from the Peloton Tread that is considered normal, if you are experiencing something abnormal, please stop using the Tread and contact our Member Support T...
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Delayed or Incorrect Metrics On The Tread+
If your touchscreen shows the wrong speed and/or incline settings when in a class, your Tread+ may need to be restarted. Please power down and switch off the Tread+. Then, wait for 30 seconds befor...
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Blinking Red Lights On The Peloton Tread
In most cases, a blinking red light on the Peloton Tread indicates that an error has occurred. To resolve this issue, please try detaching and reattaching the safety key. A correctly attached safe...